Last Updated: January 2025
Welcome to Our Privacy Page
Look, we get it - nobody really wants to read through pages of legal jargon. But your privacy's important to us at Nebrythquintavorn Heritage Hotel, so we've tried to make this as straightforward as possible. We're a family-run heritage property, and we treat your information the same way we'd want ours treated.
When you stay with us, book a spa treatment, or even just browse our website, you're trusting us with some of your personal details. This policy explains what we collect, why we need it, and what we do (and don't do) with it.
What We Collect
We'll typically ask for things like your name, email, phone number, and payment details when you're booking with us. Nothing too invasive.
Why We Need It
To confirm your reservation, send you booking confirmations, process payments, and make sure your stay goes smoothly from check-in to check-out.
Information We Gather
Personal Identification Details
When you book a room or reserve a table at our restaurant, we'll need your basic contact info - full name, email address, phone number, and mailing address. If you're booking through our concierge for adventure tours or special experiences, we might ask for a bit more depending on what you're planning.
Payment Information
Credit card details, billing address - the usual stuff needed to process your reservation. Just so you know, we use encrypted payment processors, so we don't actually store your full card numbers on our servers. That's handled by our secure payment partners.
Preferences & Special Requests
Got a favorite room? Need extra pillows? Let us know about dietary restrictions for the restaurant? We keep notes on these preferences so we can make your next visit even better. Think of it as us remembering how you take your coffee.
Website Activity
Like most websites these days, we collect some technical data - IP addresses, browser types, pages you visit, how long you hang around. It helps us understand what parts of the site work well and what needs fixing. We use cookies too, but you can disable those in your browser if you prefer.
How We Use Your Information
- ✓ Processing your bookings and handling reservations
- ✓ Sending confirmation emails and important updates about your stay
- ✓ Communicating about our spa services, dining options, or special events (only if you've said that's okay)
- ✓ Improving our services based on guest feedback and usage patterns
- ✓ Meeting legal requirements and preventing fraud
- ✓ Remembering your preferences for future visits
Who We Share Information With
We're not in the business of selling your data - that's not how we roll. But there are a few situations where we might need to share your info:
Service Partners
Our payment processors, email service providers, and booking system partners need access to certain information to do their jobs. They're all bound by confidentiality agreements and can't use your data for anything else.
Tour Operators & Local Vendors
If you book outdoor adventures or special experiences through our concierge, we'll share relevant details with those providers so they can deliver what you've requested. Only what's necessary though.
Legal Obligations
If we're legally required to disclose information (like a court order or government request), we'll comply with the law. We'll also share info if we believe it's necessary to prevent harm or fraud.
Your Rights & Choices
Your information belongs to you. Here's what you can do with it:
Access Your Data
Request a copy of what information we have about you anytime.
Correct Mistakes
If something's wrong or outdated, let us know and we'll fix it.
Delete Your Information
Want us to remove your data? Just ask (though we might need to keep some records for legal reasons).
Opt Out of Marketing
Unsubscribe from promotional emails anytime. There's a link at the bottom of every message.
Keeping Your Information Safe
We take security seriously around here. All personal data is stored on secure servers with encryption, and we limit access to only those staff members who actually need it to help you. Our payment systems comply with industry standards, and we regularly review our security practices.
That said, no system is 100% foolproof. We do our absolute best to protect your information, but we can't guarantee absolute security. If you notice anything suspicious related to your booking or account, give us a call right away at (604) 555-0147.
Cookies & Tracking Tech
Our website uses cookies - those little files that help websites remember you. We use them to keep you logged in, remember your language preferences, and understand how people use our site.
There are also third-party cookies from services like Google Analytics that help us see which pages are popular and where we're losing people. You can disable cookies in your browser settings, though some features of our site might not work quite right if you do.
Children's Privacy
Our services aren't aimed at kids under 13, and we don't knowingly collect information from children. If we discover we've accidentally collected a child's data, we'll delete it promptly. If you're a parent and think we might have info about your child, please reach out to us.
International Guests
We're located in beautiful Whistler, BC, Canada, but we welcome guests from all over the world. If you're visiting from outside Canada, please know that your information will be processed and stored here under Canadian privacy laws. By booking with us, you're agreeing to this transfer of information.
Canadian privacy laws are pretty robust, but if you're from the EU or other regions with specific data protection regulations, we'll work to honor those requirements too.
Changes to This Policy
We might update this privacy policy from time to time as our practices evolve or laws change. When we do, we'll post the new version here and update the date at the top. For significant changes, we'll try to notify you via email if we have your address on file. It's worth checking back occasionally to stay in the loop.
Third-Party Links
Our website might include links to other sites - local attractions, partner tour operators, that sort of thing. Once you click through to another site, this privacy policy doesn't apply anymore. We can't control what other websites do with your information, so it's worth reading their policies too.
Questions? We're Here to Help
If anything in this policy isn't clear, or if you want to exercise any of your rights regarding your personal information, don't hesitate to get in touch. We're real people and we're happy to chat.
Call Us
(604) 555-0147
Daily, 8am - 10pm PT
Email Us
reservations@nebrythquintavorn.info
We respond within 24 hours
Mailing Address
Nebrythquintavorn Heritage Hotel
1275 Heritage Mountain Drive
Whistler, BC V8E 0M1, Canada
A Personal Note
We're a heritage property that's been welcoming guests for years. Your trust means everything to us, and we don't take it lightly. Whether you're staying with us for a weekend getaway or planning a big conference, we're committed to treating your information with the same care and respect we'd want for our own. Thanks for taking the time to read through this - we know it's not the most exciting read, but it matters.